How does the order process work?

  1. You place the order and make the payment through our website (In case of any issues, or unavailbility of the item we will contact you and work out a solution)
  2. Once the goods have arrived at our facility, we will provide you with QC (Quality Control) pictures
  3.  When these are approved we will arrange the shipment with our shipment partner (FedEx or DHL, in rare cases we also use UPS)
  4. We will provide you with a tracking code once the items have been shipped
  5. You will receive the items within 3-8 working days (FedEx) or 8-15 days (DHL)
  6. Enjoy your purchased items!
(Please note, it can take up to 1 week before the goods arrive at our facility when ordered from the factory)

Are the products on Prestige Fashion new?

All products sold on Prestige Fashion are brand new and unauthorized authentic (UA), that means they are either sold by the same factories as the original product, or are being produced in different factories but with the exact same production process as the official goods. This creates a true 1:1 experience. Just like what you would get from any official retail store our products also include the necessary accessories/tags/laces/stickers/… if applicable. They will be delivered in their original box with all included accessories. At your request we can ship the items without box, packaging or accessories. 

What does "UA" mean?

All products were made by factories but Unauthorized called “Unauthorized Authentic” They involve categories of products or prototypes manufactured by companies to maintain the correct operation of machinery or production systems. Since this type of product is not licensed, they are issued on the world market at a much lower price. In some cases “UA” products are  resold by the same plant through direct or indirect export.

Where are we located?

Our headquarters is in Regus Blackfriars in the London city centre, but we have quality control locations spread over multiple locations (The Netherlands, Belgium, United Kingdom, Germany, etc.) 

Where do we ship from?

We receive your goods straight from the factory, at which point we will first do a Quality Control check.
We will provide you these quality control pictures so you can verify that the goods match with what you ordered.
Once this is done, we will ship it straight from our warehouse to your doorstep.

Do we have other brands available?

Yes, it’s possible for us to source almost all major brands, just contact us via WhatsApp, Instagram or through e-mail and we will do our best to find the product that suits your needs.

 

How long does it take before my package gets delivered?

In general, it takes 8-15 working days with DHL, and 3-8 working days with FedEx to receive your package. We can also use different shipping partners if needed.
Of course, it’s always possible that unforseen circumstances delay the arrival of your package, we will do our best to keep you updated during the entire shipping process.